Joe Smith

Joe Smith works in operations at RedBite Solutions, the University of Cambridge spin-out that builds itemit. His remit covers customer success, growth initiatives and management of the CRM ecosystem.

That puts him at the point where a trial either turns into a working asset register or quietly stalls. He sees the same first week repeatedly: a spreadsheet with 4,000 rows and three versions, a naming convention that made sense to one person who has since left, and a stack of assets nobody can match to a purchase order.

Joe writes the practical end of this blog. How to structure an import so you are not cleaning it up for a month, what to tag first when tagging everything is not realistic, how check-in and check-out actually behaves once more than five people use it, and the reporting that finance asks for at year end.

He works with itemit customers across construction, IT, education and the public sector, so the examples in his posts come from watching real rollouts rather than from a feature list.

Writes about: Asset register setup, Equipment check-in and check-out, Asset tagging, Inventory management, Customer onboarding.