Frequently Asked Questions

If you’re new to itemit, please start your free trial here where you can also purchase a subscription.

Alternatively, drop us an email to discuss the right subscription for you and we’ll get you set up in no time.

Yes, we offer a 14 day free trial which gives you unrestricted access to all of itemit’s features at pro level.

Click here to start your free trial.

Yes. You can extend your trial by 7 days yourself in itemit. Need longer? Email team@itemit.com and we'll help.

You don't lose it. Everything you add during your trial can be kept when you subscribe or you can wipe it and start from scratch.

Starter is for up to 3 users with QR and barcode tagging. Pro adds unlimited users, GPS trackers, handheld RFID readers, custom tags, priority support and a dedicated account manager. Industrial adds fixed RFID readers, Active Directory, the itemit API and invoice payment.

Compare plans and prices

The most cost-effective way is to pay for your subscription annually. Paying yearly saves up to 20%. We do also offer monthly subscriptions.

Starter and Pro are paid by card when you subscribe online, either monthly or yearly. Paying yearly saves up to 20%. Industrial customers can also be invoiced and pay by card or bank transfer.

Yes. Use the GBP and USD switch on the pricing page to see prices in dollars.

Yes. Multi-year contracts can include extra savings and support. Email team@itemit.com for a quote.

Yes. You can upgrade your plan yourself in itemit at any time as your needs change.

Yes, your itemit subscription will automatically renew. This ensures you can continue tracking your assets, without interruption.

No, your subscription covers access to the itemit portal. You can buy itemit asset tags or use any existing labels you have.

Yes. Charities, non-profits and education organisations get 30% off Pro and Industrial. Email team@itemit.com for a quote.

Yes. We have customers all over the world, including Australia, the US, the UAE, South Africa and Europe. The itemit web portal is available in 10 languages and you can pay in pounds or US dollars. Our support team is based in the UK.

Yes. The itemit web portal is available in English, Arabic, Chinese (Simplified and Traditional), French, German, Indonesian, Malay, Portuguese and Spanish. Choose your language in Settings, under General. It applies to the browser you're using.

Drop us an email at team@itemit.com and we’ll be very happy to help.

Yes, we’d love for you to try RFID. There is a small cost associated with this to cover administration and rental of RFID devices, if applicable.

Trials typically run for 3 months to allow sufficient time to explore the system and gather results. If you’d like to know more, please do email the team at team@itemit.com.

Email team@itemit.com and the team will cancel it for you. You keep access until your subscription ends.

itemit is the easiest asset tracking software for teams who've outgrown spreadsheets. It shows you what you own, where it is and who has it. Tag assets with QR codes, barcodes or RFID and scan them with the itemit app. You can also check equipment in and out, book it ahead, set service reminders and run audits.

Organisations of every size, in every sector. IT teams track laptops and devices. Construction firms track tools and plant. Production companies track camera and AV kit. Schools, universities and hospitals track shared and high-value equipment. See use cases

Yes. Book a free 20-minute demo on Zoom with a friendly expert from the itemit team. They'll show you how itemit would work for your assets and answer your questions. Book your demo

You can start within minutes: sign up, import your asset list and start tagging. Pro and Industrial include a dedicated account manager to help with larger rollouts.

Yes, with itemit GPS trackers, which show live location on a map. QR and RFID tags work differently. They record where an asset was last scanned. Fixed RFID readers update locations automatically as tagged assets pass. See GPS tracking

You can also assign assets to locations manually.

You can add assets to itemit using either the app or web portal. Or alternatively any existing data you have can be imported into the system using a CSV file. Watch how to import assets.

Adding assets via the app is easy, simply login and scan a QR tag to get started. Alternatively, you can manually add assets by selecting ‘add item’ on either the web portal or mobile app.

Of course! You can import your existing data into itemit using a CSV file, and you can export all data into an excel file or PDF report, at any time.

Adding users to itemit is super easy, head over to the users tab in your workspace and select ‘add users’. Here you can enter the user’s email address, select their permissions and invite them! The user will receive an email invitation to join your workspace.

You can also use Azure Active Directory to manage your users.

Users are those who have access to itemit as they are given a login.

Contacts, on the other hand, do not have access to itemit and are not associated with a login/email address. A contact could be an employee, a customer, a project, a location… anything you like!

Yes! You can upload unlimited attachments which are stored on your assets’ profile pages. These can be jpeg or png images or other files including doc, csv, pdf and more!

Yes, you can personalise your workspace by adding your company logo.

itemit allows you to perform certain actions offline and to access your asset data offline, which is super convenient in poor connectivity areas. An internet/wifi connection is needed to sync data and ensure all data is successfully saved to the cloud.

Yes you can. itemit features are designed to allow for easy asset maintenance and issue tracking. Our reminders feature is the perfect place to record regular tests, maintenance due dates and more. Reminders ensure users receive emails and reminder notifications for up and coming important dates. Watch our video to find out more about the itemit reminders feature.

You can also record and report issues against an asset using our issues reporting feature which produces tickets and email notifications when repairs are needed. Check out our issues feature here.

Yes! itemit’s super smart app allows you to perform rapid audits using our robust audit tool. Audit assets in a set location or even within a collection of assets. Let itemit tell you which assets are missing! Check out our itemit audit tutorial to guide you through how the tool works.

No, you’ll need to be on our Pro package to use RFID with handheld readers and on our Industrial package to connect your fixed RFID readers to itemit. Get in touch now to upgrade your account. Email the team at team@itemit.com.

No there is no limit. You can add as many locations as you wish.

On Amazon Web Services servers in Ireland. Data is encrypted in transit (TLS) and at rest (AES-256). User roles control what each person can see.

No. There's no limit on data storage.

Yes, itemit integrates with Azure Active Directory. It’s included with Industrial and available as an add-on on Pro. Email team@itemit.com to discuss it in more detail.

Xero, Slack and Microsoft Active Directory, with QuickBooks coming soon. You can also connect your own systems with the itemit REST API. The API and Active Directory are included with Industrial and available as add-ons on Pro. See power-ups

Every customer can reach our UK support team by email, in-app chat and phone. Pro and Industrial add priority support and a dedicated account manager.

No, you can source your own tags as long as they are globally unique QR codes or barcodes. However, we do recommend using our tried and tested QR labels, with tags suitable for all asset types. This way, we can offer you the best support.

Very! itemit tags have been tried and tested for years, in all sorts of environments. From a fleet of ships to beer kegs as well as laptops and equipment, itemit tags are highly adhesive and durable.

We offer vinyl tags for light usage assets and aluminium tags for heavy usage assets and outdoor equipment.

Get your itemit tags

We sell both aluminium and vinyl tags, which means we have something for every asset. We also offer the option for custom tags and different sizes including; 15mm, 23mm and 25mm. Custom tags can also vary in size, if required.

Buy your itemit tags

No, itemit works with barcodes, QR codes, GPS trackers and RFID tags.

When it comes to barcodes and QR codes, this means you can use any existing tagging you already have in place, with no need to replace unnecessarily! And, even better, when you need more you can simply buy itemit tags and add them to your new assets as and when you need to.

You can also choose to use GPS trackers and/or RFID tags for enhanced tracking capabilities.

Yes. We make custom-branded vinyl and aluminium QR tags for Pro and Industrial customers. Email team@itemit.com for a quote.

No, all you need is to have the itemit app on your mobile phone or tablet. There is no need to buy any scanning hardware. It really is that easy!

Yes we sell GPS trackers, giving you the ability to track assets without the need for scanning. If you’re interested in this solution, please drop the team an email at team@itemit.com.

Typically, we’d expect to see a battery life of approximately 3 months, although this does depend on the frequency of update you require.

Get in touch with us to discuss your requirements in more detail so we can meet your exact needs.

Yes, we can provide you with RFID readers and tags. Depending on your location, we may supply them to you directly or point you to one of our partners to purchase directly from them. But we’ll let you know exactly what you need and what would work best for your requirements.

Zebra FX7500 and FX9600 fixed readers and Zebra TC20 and TC22R handhelds. Handheld readers work on Pro. Fixed readers come with Industrial or as a Pro add-on. See RFID readers

itemit's Pro and Industrial plans include unlimited users, so you don't pay per seat. RFID is also built into the itemit apps. Read the full comparison

Snipe-IT is an open-source tool built mainly for IT assets that you host yourself. itemit is fully managed in the cloud and handles IT assets and field equipment. Read the full comparison

Sortly is built for simple stock counting in small businesses. itemit adds fixed asset depreciation, bookings and tracking for high-value equipment. Read the full comparison

See side-by-side comparisons of features, pricing and support. See all comparisons