How Menarini Diagnostics Streamlined Medical Asset Management with itemit’s Smart Tracking

Managing high-value medical equipment in a fast-paced healthcare environment presents numerous challenges. Menarini Diagnostics, a leading supplier of diagnostic instrumentation to the NHS, is one such organisation that faced difficulties tracking their leased medical devices across vast hospital facilities. To solve this issue, the company turned to itemit, an advanced asset tracking and management solution which has provided them with full visibility over their equipment, reduced losses, and streamlined operations.

Who are Menarini Diagnostics?

Menarini Diagnostics is a UK-based affiliate of the European healthcare group, Menarini. With over 120 employees in the UK and a global workforce of 18,000, the company specialises in diagnostic instruments used in NHS laboratories. Their advanced medical equipment plays a critical role in testing for conditions such as diabetes, autoimmune diseases and cancer. Given the nature of their work, ensuring that medical equipment is tracked, serviced, and accounted for is a top priority as this allows them to provide a better service offering to their high profile clients such as the NHS.

The Challenge

Before implementing itemit, Menarini Diagnostics relied on manual asset tracking methods such as searching for physical assets, paper-based records and email-based updates on asset status/location. This time-consuming approach was not only draining their resources, but was also prone to human error and miscommunications which the company couldn't afford to continue. As a result, expensive medical instruments were frequently misplaced within hospitals, creating financial and operational risks for Menarini Diagnostics. Furthermore, the lack of visibility led to challenges in servicing equipment, maintaining regulatory compliance and satisfying internal auditors concerned about asset traceability.

"Previously, we were only tracking by physical visits and people making notes or sending an email back to us and then somebody manually entering information into our accounting system, which is obviously very long-winded and totally open to error as well. We were finding instruments kept going missing."

Menarini thought there must be a better, more efficient, solution out there. Dreaming of a world where they had full asset visibility and confidence that all of their equipment was not only accounted for, but in great working order, they turned to itemit to help.

The itemit Solution

By integrating itemit into their asset management processes, Menarini Diagnostics has transformed their asset management process and achieved a 100-fold improvement in traceability.

The top 7 benefits of tracking assets with itemit for Menarini Diagnostics are:

1. QR Code and RFID Tagging: Every piece of equipment is tagged with QR codes or RFID tags, allowing engineers and sales personnel to scan assets instantly via the itemit mobile app. This means that every team member can instantly access full asset visibility, within seconds, simply by scanning the asset’s tag. This allows the team to eliminate the guesswork and ensure real-time updates on asset locations across multiple hospital sites.
2. Seamless Data Integration & Exporting: itemit’s data export feature enables Menarini to seamlessly export data to a CSV and integrate it with their accounting and service databases. This allows for easy reconciliation between their fixed asset register and real-world asset locations.
3. Maintenance & Service Logs: Field service engineers log maintenance activities directly in itemit’s Reminders feature. This not only keeps a detailed history of each asset’s servicing schedule, repairs, and status, ensuring compliance with service contracts and enabling proactive maintenance planning, but also allows the team to schedule preventative maintenance months in advance - freeing up time for more strategic initiatives.
4. Security & Accountability for IT Equipment: Beyond medical instruments, Menarini also tracks the laptops and mobile devices used by their team out in the field. itemit’s asset management solution allows them to track any asset within the business under one integrated platform, helping to ensure data security and prevent asset loss.
5. Photographic Evidence & Digital Records: A simple yet hugely effective feature that Menarini particularly loves is itemit's image attachment capabilities. Menarini’s team can quickly access a full audit history for any medical instrument, reducing the need for frequent physical inspections. Engineers can also reference historical images, instead of moving heavy equipment to check labels, which streamlines operations in the field.
6. Audit Compliance & Risk Reduction: Since implementing itemit, Menarini’s internal auditors have been satisfied with the improved asset traceability and compliance reporting, significantly reducing the company’s financial and operational risks. Not to mention, any regular auditing which previously elicited resistance and sucked up valuable resources, can now be approached with optional efficiency and complete confidence.
7. Ease of Use & Rapid Adoption: One of the best bits of itemit for Menarini is that is offers an intuitive interface which requires minimal training. This means that field-based staff can start tracking assets within minutes, ensuring a frictionless transition from manual to digital asset management for the various departments that access itemit daily.

"The ease of use is incredible! Our field staff require only one or two minutes of training and I’ve had no complaints, which is unusual!"

We asked Menarini what would happen if they didn't have itemit, and the response spoke for itself:

"If we didn’t have itemit, within a few weeks, the traceability of our high-value instruments would be lost. Hospitals frequently move equipment, often without notifying us, so losing that tracking ability would result in significant financial costs and compliance risks."

For Menarini Diagnostics, itemit has transformed asset management, eliminating lost equipment, improving service efficiency, and satisfying auditors. The platform’s ease of use and real-time asset tracking capabilities have delivered measurable financial and operational benefits, making itemit an invaluable tool for the company.

Do you need a solution like Menarini Diagnostics?

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