What is Issue Tracking Software?

issue tracking software

What is Issue Tracking Software?

Issue tracking software is a system used to raise, prioritise, assign and resolve a list of problems. It manages and maintains a list of issues, often across multiple users in an organisation. Less commonly known as ITS, it provides a ticketing system for multiple computer users to control the whole lifecycle of an issue, from creation to resolution.

However, with hundreds of issue tracking software options out there, it can be a challenge to pick the one that’s right for your company.

What types of issues are there?

The first thing you need to determine is what types of issues you would like to track. You may want to manage:

  • Projects that have resource constraints, deadlines and delivery phases
  • Software development, which includes task planning and bug trackers
  • Customer complaints about your product, services or software. In particular, a Service Desk is a system that is typically used to describe the management of IT equipment, but a help desk is a system that provides the customer or end-users with information relating to the company’s products and services
  • User requests for additional features or services, including any reminders, and recurring and one-off jobs to be completed
  • Defect tracking where someone can log a defect in a product throughout its lifecycle, especially crucial for engineering products
  • Assets in your organisation, or an asset management system, especially tangible physical assets in your office or facilities

Who will raise and resolve the issues?

You should control who can report a problem too, you may like it to be teammates in your department or company using the same application. You may also choose to allow anyone to be able to report an issue through a publicly available email application or even via an asset’s public profile scanned via a QR code.

Those who raise an issue are unlikely to be the same people who will resolve those issues. You need a way to help you prioritise your issues raised, either manually or via Artificial Intelligence which can learn from the way your team prioritises issues. You can then assign those issues to the right personnel and have them resolved accordingly.

Other things to consider with issue tracking software

One of the most critical aspects is choosing an intuitive, excellent looking and responsive user interface so that everyone loves to use it. There is no point going for all the bells and whistles if it’s too cumbersome to set-up and complicated to use. It needs to be instantly available at your fingertips, which means that it should come ideally come with a mobile app (which rules out spreadsheets immediately!). And of course, the budget that you have!

Final Words

If you are looking for project management or software development issues tracking applications, you are spoilt for choice. If you would like to manage your assets better (in an office, factory, buildings or facilities) and allow anyone to report an issue easily, look no further than the itemit issue tracking software.

Whatever you decide, an issue tracking tool is a necessity for any company to grow as it will increase not just customer satisfaction but improve your operational efficiencies at the same time.

 

Try the itemit issue tracking software for free

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3 things you have to do to guarantee your new IT asset management system is a success

IT asset management system

How To Guarantee Your IT Asset Management System Will Be A Success

You’re embarking on a significant journey. You have been trusted with the task of implementing a new IT asset management solution. You know a lot is riding on this and that if you make a success of it, you’ll get some much-needed brownie points from the boss – which will come in very handy when you go for that promotion.

It’s a good job you’re here. Here are our tried and tested top 3 things you must do to ensure your business’ IT assets are managed to perfection.

1. Identify requirements ahead of time

We cannot stress how important this is. There are no shortcuts and no ways around this one. You have to tackle it head-on and dedicate time to establishing what your system must do and what it must deliver for you and the business. This includes getting into the detail of what data the system should hold, who’s going to have access to it and what the company expects as a result of it.

Unfortunately, although you may not want to hear this, to achieve the holy grail of successfully managed IT assets, you must go and discuss with other departments to find out how this may impact them and to gather feedback on what they would like to be included. We know, although you love a natter with Steve and Julie at the other end of the office, it’s true even when it comes to asset management that too many cooks spoil the broth. When you show a shiny new system to people, they will all want a piece of it. It’s human nature (or magpie nature).

Here’s where you come in. You must take control of this, gather the feedback, assess what is and isn’t possible and inform all stakeholders of what this solution will provide for them. You and your colleagues must all accept that, sometimes, there is no one solution that will tick every single box. However, you can indeed find a solution that ticks the most critical boxes and provides significant benefits to the business.

You must become the master of IT asset management.

2. Plan the rollout of your IT asset management system strategically

Choose your timing carefully. There’s never going to be a perfect time to roll out a new system and a new set of processes. But there are terrible times like just before the Christmas holidays, hell I’d go as far as to say December, in general, is a no-no. All that festive cheer has a beautiful effect on people; everyone is happy and jolly and merry but ain’t nobody got time for you and your new IT asset management system.

One of our top tips is to get some of your most trusted members of staff on board with you and the new IT asset tracking solution. You are going to need allies out in the field to ensure the system is being used correctly and to feedback to you invaluable comments and suggestions from the team on the ground that are tasked with actually tracking your IT assets.

3. Don’t abandon the troops!

Once you’ve released the system into the wild, the worst possible thing you can do is think to yourself, job done. It is most definitely not ‘job done’. Arguably, the most critical phase of the system’s rollout is now upon you.

As with small businesses, the first year is going to be critical for you and your asset management system. Even if the first few weeks seem to be going well, and you’ve had positive feedback, and you can see the system being used – don’t rest on your laurels. Change management involves ensuring that an organisation makes a permanent change from its existing state to its new state and not a temporary replacement. To ensure a change sticks in business, a feedback loop is mandatory, and the team and system must go through a reiteration process. This is critical for success as it allows the theorised solution to the problem to be tested in practice and, most importantly, by the staff members that are expected to use this system day in day out.

Make sure your team feel supported and listened to and incorporate their feedback to improve the management of your IT assets – for the good of everyone!

Stick to these top tips, and you and your new IT asset management system are going to be just fine.

If you’ve chosen itemit as your IT asset management solution, firstly thank you and congratulations and secondly, check out and share these tutorials with your team as top tip number 4 is to provide easy to digest training for the team.

itemit Tutorial videos

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How can I use itemit to track equipment?

use itemit to track equipment

Why You Should Use itemit to Track Your Equipment

Equipment tracking does not need to be a burden. Sometimes it can feel Sisyphean, but there are a few simple things you can do to make this process much easier (and even, dare we say it, enjoyable!)

It all starts with committing some dedicated time to get yourself up and running with your new tools and equipment tracker. We recommend getting to grips with the system and processes yourself first, but then it’s best to pull in a team of willing and reliable helpers to ensure the successful rollout of your equipment tracking solution.

Why should I track my business equipment?

You don’t need us to tell you how much your business relies on its tools, equipment and machinery to deliver its services. But you may still need convincing to spend some time and money implementing an equipment tracking system.

It’s very straightforward. You need to track your tools and equipment because your business relies on them.

How many times have you had a job come in that needs a specialist piece of kit that you know the business owns but you cannot for the life of you find? Be honest. This is just one reason why you need to track your equipment and tools. In this scenario, what do you do? You could order a replacement piece of kit that would do the job, and you can bet your bottom dollar that this time next week the old bit of kit will turn up. Or, you risk going to the job without the tools that you really need to do the job well and efficiently. Neither is ideal.

If only you had a system that allowed you to see where your assets have been and who has them…

Introducing itemit – The Simple Tools and Equipment Tracking Solution

itemit is a cloud-based asset tracking system that lets you keep track of the assets that are most important to you. In a nutshell, itemit enables you to tag all your assets (we recommend using our asset tags and labels) and then scan these tagged assets to access each item’s unique ‘profile’ (think individual Facebook-style profile pages). On these profile pages, you can safely store any information you need, using itemit’s configurable properties. To give you an idea, some of the most popular things added to itemit profiles are:

  • Item name
  • Item serial number / Asset ID
  • Item description
  • Profile photo of the item (for quick identification)
  • Make
  • Model
  • Manufacturer
  • Inspection/ Servicing due date (Top tip: Add these as reminder properties, so you are notified when they are due)
  • Warranty expiry date
  • Item specifications, e.g. dimensions, voltage, etc.
  • User manuals (This is so helpful as it means your team always have access to manuals no matter where they are)

How will tracking tools and equipment help my business?

Firstly, if you are tracking your business’ tools and equipment using a good system, your daily work life is going to get much easier. The amount of time you can save is phenomenal, just think about what else you could get done if you weren’t spending half an hour a day trying to work out where your assets are and who on earth has them. A saving of half an hour a day is 2.5 hours a week, 10 hours a month and 120 hours a year! Add to this the money you will save by not having to replace lost assets unnecessarily. All of a sudden, purchasing a low-cost asset tracking system seems like quite a good idea, doesn’t it?

Who uses itemit to track tools and equipment?

itemit is used by many different companies to track a variety of assets. For example, itemit is relied upon to monitor collections of very high-value assets that are stored across the world. In this scenario, it’s crucial that asset locations are known and that auditors have access to the financial and insurance data they require. In terms of tools and equipment tracking, itemit is very popular with landscape gardeners, restoration and remediation businesses and electrical and service engineers as well as builders.

Here are just some of the organisations already using itemit to keep track of their critical tools and equipment:

Walker Builders
action dry
afan landscapes
jack tighe

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or, download the itemit app to get started

What to look for when choosing asset tracking software for your high value collections

High Value Collection Asset Tracking

Finding the Best Asset Tracking Software for High Value Collections

Not all assets are created equal. Some are much more valuable than others. Here, value isn’t just referring to the price tag of a particular item, but it also takes into consideration the importance of this item, any knock-on effect of poor asset tracking and also how rare the item is.

If you’re responsible for managing a portfolio of high-value assets, you’ll understand how crucial it is to have an accurate database of the assets you manage. You’ll also know how vital it is that asset locations are known and arguably, most importantly, that your assets are fully insured.

We have spoken to many different collection managers, from Churches to the Ministry of Defence and found that the requirements remain the same, or remarkably similar, no matter what the industry.

What to look for when choosing your asset tracking tool

1. Secure, cloud-based software

One thing that we both know you need is peace of mind. If you’re currently using an Access Database or Excel Spreadsheet, then you are most definitely not alone! Many collection managers we advise are presently using similar processes. We wouldn’t mind betting that you’re also facing many of the same problems we have helped our managers to solve. Do you find it practically impossible to keep your asset register up to date? Have you got ghost assets and zombie assets lurking in your asset database? Are you struggling to keep track of which assets are where? Don’t worry; we’re here to help.

The solution is to switch to using a cloud-based asset tracking system. What this means is that you can access your data from anywhere, from any device and at any time. Your data will also update in real-time and sync across all other devices that have access to your system.

Now if you aren’t used to using cloud-based solutions, this may sound a little daunting to you at first. The best thing you can do is to educate yourself on what this means, and I’m confident that in no time at all you, too, will be raving about cloud-based software.

When you’re using a system that is hosted in the cloud, it’s wise for you to understand exactly where this system and data is being hosted and stored. The itemit asset tracking software, as an example, is hosted using Amazon Web Services, often referred to as AWS.

If you’re curious and would like to know more, click here to find out more about AWS security.

2. Flexibility (but not too much)

You need a system that caters for your unique collections of assets. If your collection is made up of rare art pieces, then you’ll need a tool that allows you to categorise assets by artists and to include photos of not just the art itself but any significant labels on the back detailing dates, artists, etc.

If you’re tracking trophies, then it’s the personal touch you might be looking for. For example, is there a way to include in your asset register anecdotes about the trophy’s origin? Others may see this as a small, insignificant detail, but we understand it’s stories like this that breathe life into assets. These details are hugely significant when it comes to collections, and particularly when assets are handed down from generation to generation, they must not be lost.

3. QR code and RFID asset tagging options

We’ve said it before, and we’ll say it again, not all assets are created equal. What this means in asset tracking terms is that while some assets may be suited to QR code tagging, others may require a more advanced technology such as Radio Frequency Identification (RFID) tags.

QR code asset tags will likely be suitable for the vast majority of your assets. However, QR codes do have some limitations. If you want your tag to be hidden, QR code tags are not suitable, as a line of sight is needed to the tag so that your smartphone can scan it. This is likely to be the main hurdle you face if you try to tag all your assets with QR codes.

We’ve got a solution to this! RFID asset tracking and RFID tags allow you to track assets still but without needing to see the label in order to detect the asset. Clever, huh? Our RFID tracking software is known for being one of the easiest to use on the market. Seriously, drop us an email, and we’ll show you just how simple it is.

If you use the itemit RFID solution, you can stick small RFID tags on the back of your artwork and paintings so that the tag is hidden from view. Once you’ve associated the tag to the item’s digital profile (all done using the simple asset tracking app), scanning the tag using your RFID reader (which we’ll provide you with as part of your package), will update information about the artwork in the itemit database. It really couldn’t be easier. And you can sleep easy at night knowing that people aren’t repeatedly taking your artwork off the walls to find its asset tags.

4. Helpful customer support (a little hand-holding never hurt nobody)

If you feel as though it’s a lot of responsibility to track multi-million-pound collections – we hear you. We’ll be here with you every step of the way to help you get up and running, provide materials for you to train your team and follow up with you just to see how you’re getting on.

If you need that kind of support in your life, give us a shout.

To hear how one of our existing customers is using itemit to manage their high-value collections, read our case study on the Royal Electrical and Mechanical Engineers here.

Need Asset Tags?

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Start your free 14-day trial now

Start your free 14-day trial now

No strings attached! You choose whether to continue using itemit after your 14-day trial.

or, download the itemit app to get started

How a modern-day approach to asset tracking is changing the way facilities managers manage their assets

asset tracking and facilities management

How itemit’s Asset Management App is Helping Facilities Managers

We all know that construction companies track their tools and equipment, or at least that they ought to. We know it makes sense for media businesses to track all of their IT, camera and lighting equipment. One thing you don’t hear about as often is how facilities managers keep on top of all the assets they are responsible for in shared buildings and communal areas.

What assets do Facilities Managers need to track?

There are many assets that we may not even recognise as being ‘assets’ when we think of shared office buildings, University buildings, communal break out areas, etc. As an example, there are meeting rooms with whiteboards, whiteboard pens (if you’re lucky!), bins and projectors. Then you’ve got toilets and shower rooms with hand driers, baby changing units and soap dispensers. Not to mention all the plumbing assets that may occasionally spring a leak (yuck!) Facilities managers are responsible for ensuring that the asset tracking needs of these assets are covered.

How have facilities assets been monitored previously?

The spreadsheet is every Facilities Manager’s go-to and at the same time, the bane of their lives. Most Facilities Managers that we have spoken to rely on a spreadsheet to record asset information, such as where assets are, if they have any known issues and when they are due for inspections.

Unfortunately, each manager we have spoken to also goes on to tell us that the spreadsheet is very out of date (we’re talking years out of date in most cases!). As a result, nobody knows what assets the business owns or where they are, or even if they’re fully compliant.

What is the modern-day asset tracking solution for Facilities Managers?

Thanks to the rise of the Internet of Things (IoT) and many technology companies turning their hand to producing solutions not just for the Facilities industry, but for anyone tracking assets, there are now many great options for monitoring your assets.

Spreadsheets are notorious for being stashed away on someone’s computer and therefore being very challenging to update. Over the past decade or so, cloud-based solutions have become ubiquitous. Cloud-based software means that rather than running software on an individual computer, the software runs on shared computing resources via the internet. In layman’s terms, what this means for you is that you can log in to the software from any computer and from anywhere in the world. Pretty useful, right?

Cloud-based asset tracking software is no different; now, all of the asset tracking solutions that are worth having are cloud-based. Not only does this mean that the systems are easier to use and access, but they are also much cheaper!

What revolutionary functionality should I be using?

Modern-day asset tracking software can let you track the whereabouts of your assets 24 hours a day. It can allow you to monitor your business assets while on holiday in the Caribbean sipping a Piña Colada (hey, we didn’t say you should do it, only that you could do it). As well as all this, there’s so much more available to you if you know where to look.

Here at itemit, we help all sorts of businesses track and monitor the assets that are crucial to keeping their daily operations ticking over nicely.

This year, we have developed some fantastic relationships with Facilities Managers across Shared Offices, Universities and Housing Associations. We’ve learnt a lot, and we can tell you this with confidence, you are not alone with the challenges you are facing.

We’ve heard it all:

  • Your current issue-reporting process results in clogged up lists of many very low priority issues
  • Your engineers spend tear-jerking amounts of time trying just to find faulty assets
  • You’re repairing and maintaining assets and equipment that don’t even belong to you
  • And that’s just the tip of the iceberg…

To help people just like you, we’ve developed some unique features that could just revolutionise the way you track your assets.

Public Profiles

You can choose to allow anyone to scan your assets and view a restricted profile of information. This means visitors to the building, tenants, residents and staff can all use one system to see information about your assets and let you know of any issues they experience.

Issues Management

One place to manage all your issues. Uniquely, all issues are reported against an individual asset, so your engineers know precisely which asset needs repairing. Assets are fixed faster, and the issue reporter is a happy bunny to know their problem has been resolved.

Asset Register

All assets are logged and tracked in itemit, so you know what you own, where it is, and when it requires maintenance.

Collections & Locations

Create your own custom categories of assets, we call these collections. So that your equipment and facilities stay organised. The location hierarchy builder in itemit allows you to record assets exact whereabouts, making the future monitoring of these assets far more efficient.

Sharing

Select which assets you wish to share with different users, now you have even greater control over who can access what.

Check-in/Check-out & Bookings

Essentially this one does what it says on the tin – allow assets to be checked out or booked in advance so that nobody’s left disappointed when their favourite bit of kit is in use.

Powerful Reporting

The itemit web portal lets you configure reports to give you an intelligent insight into the current state of your asset register. Now, at the touch of a button, you’ll have answers to all the questions on where your assets are, when they’re due for replacement and whether they’re in good working order. Just imagine that world. It could be yours.

Have we got you thinking? Fill out the form below to see what we’re talking about.

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Start your free 14-day trial now

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or, download the itemit app to get started

Why you should track your fixed assets with itemit

tracking fixed assets using itemit

A Better Way of Tracking Your Fixed Assets

Tracking fixed assets doesn’t have to be complicated. Using the right asset tracking and management software can make fixed asset tracking a breeze.

From purchase to decommission, itemit can help you keep a better eye on things.

What is a fixed asset?

A fixed asset refers to something a company owns that creates revenue and generates income.

Fixed assets can, therefore, range from tools and equipment to IT assets.

Usually, when speaking about fixed assets, it’ll be about long-term, tangible pieces of property owned by a company. These pieces of properly most commonly generate income for a business, which is why this is usually the case.

When it comes to tracking a tangible asset’s life-cycle, however, it doesn’t matter if it has a long life, like a vehicle, or a short life, like a laptop: fixed asset management will still help you keep better control over the effectiveness of your business’ assets.

Why do I need to track my fixed assets?

Many, many reasons come into why a company will need to track their fixed assets. They can all be summed up succinctly with two words, though.

Time and Money.

Asset tracking, in general, can save you several hours a month. Using QR codes or RFID tags to track your assets better means that you’ll know exactly where they’ve been and who has had them.

Not only does this create a more significant amount of accountability that will minimise loss, but it also means collection teams know exactly where they need to go. Speed is great when it comes to both customer service and the efficiency your company runs at, but it also means petrol prices remain low.

Tracking your assets also allows you to save a lot of money. Knowing financial information such as warranty dates, minimising risks of ghost assets or zombie assets, and tracking when routine maintenance is needed has thousands of benefits. We’ll only name a few:

  • More accurate profit projections
  • More accountable workforce
  • All company tax reliefs attained
  • Guaranteed compliance for GDPR and any health and safety regulations
  • Less asset downtime
  • More efficient fixed assets
  • More time saved
  • Effective audit trail
  • Less likely to lose assets or purchase duplicates
  • Guaranteed ROI due to this money saved and the increase in profits

Introducing itemit: The Ultimate Asset Tracking Software

With itemit, you’ll be able to do all of these things and more.

itemit has worked with multiple different types of company, helping them all track and manage their fixed assets. We’ve helped companies grow and scale, and we’ve assisted with saving companies money.

Using a comprehensive web portal and an easy to use app, you’ll be able to see your fixed asset register in full from anywhere. Any changes, such as the addition of maintenance information, will all update in real-time.

Use our QR code or RFID tags to track the movement of your assets, or to find their asset’s profile instantly. All you need to do is scan the fixed asset’s tag, and all the information you need will be at your fingertips. Not only this, but the user that scanned the asset and the location will be instantly updated.

Set permissions for your workforce so that they can all interact with fixed assets in a variety of different ways. Use scan-only roles so that asset information remains hidden, or use admin roles to ensure full flexibility and control over the information added to fixed assets.

Include financial information and reminders, then run reports to export this information to make it easy to see and manage your profits, finances, and asset use.

Export a fixed asset register so that the risk of human error, or ghost or zombie assets, is minimal, and so that the need for unwieldy or complex spreadsheets is never needed again.

Find out more by contacting us. You can either drop us an email or fill in the form below.

Need Asset Tags?

Get them here!

Start your free 14-day trial now

Start your free 14-day trial now

No strings attached! You choose whether to continue using itemit after your 14-day trial.

or, download the itemit app to get started